Before contacting our Support Team, please review some of the Frequently
Asked Questions (FAQ'S) that we have compiled for our players. Most of the
common issues have been addressed, so you will probably find a satisfactory
answer.
1. What are the minimum system requirements?
PC System Requirements:
Presently, Casino1x2's software performs with Microsoft Windows Operating Systems Version 95 and above.
Casino1x2 does not support Windows 3.XX or Web TV. For optimal results,
set your monitor to 600 X 800 pixels and high color (16 bit) or more.
Mac System Requirements:
Presently, Casino1x2's software performs with OS 8.6 or higher,
on any G3 class or higher.
Additionally, Casino1x2's software will work on some Power PC systems.
Browser requirements are Internet Explorer 5 or Icab 2.6;
Netscape Browsers are NOT supported.
To maximize performance, we recommend installing Apple's MRJ 2.5.2
(available from Apple's website).
Mac games are available in English only.
For any Mac specific questions or comments,
please write to: mac@casino1x2.com
2. What happens if I am disconnected while I play?
Losing your Internet connection does not pose a problem when you play at Casino1x2.
We have developed a sophisticated system which protects the player when this happens.
If you get disconnected (for whatever reason) in the middle of a game, there's no need to worry.
While playing Blackjack, Craps or Video Poker you will automatically be returned
to the EXACT state were the game was interrupted.
This allows you to continue exactly from where you left off,
and you will continue playing and making game decisions as if nothing happened.
If you have an AOL account, you should use the latest version of the AOL browser or AOL-compatible Netscape browser. Click here to view instructions for AOL. To download the latest version of Netscape, click here. If you have Web TV, you will not be able to enjoy our games, as Web TV does not support Java.
5. When I try to login, I receive a "password error".
There are several reasons why this may happen. The most common is that the password has been typed incorrectly (all our passwords are case sensitive) check your spelling and Caps Lock). Please note that automatic security controls may take up to 15 minutes to reset your account and allow access if you were disconnected from the casino site for any reason.
6. I keep getting an idle or session error. What must I do?
This is a security feature. Should this happen, leave the site for about 5 minutes and log in again. Should you still not be able to login, re-start your computer and when typing your user name and password, remember all our passwords are case sensitive – check your spelling and Caps Lock.
7. The download won't install.
Please check the system requirements to make sure it should run on your computer. If you meet all the system requirements and it still doesn't install, please contact support.
8. The cashier isn't working.
If you have never used your payment system before, please contact your payment system merchant before contacting our customer support.
9. Sometimes the games seem to stutter.
First, be sure to clear your cache before you load a game. Look below to find out how to clear your cache. If the problem persists after you've cleared your cache, we recommend an upgrade to latest versions of Netscape or Internet Explorer for optimal performance. If you are currently using the latest version, then any problems are likely to be due to the network connection (i.e. "The Internet") between your machine and our game server slowing. This is the same reason that a website doesn't respond one moment and then works fine the next. This problem is inherent to the Internet and not to our servers.
10. I cannot see the entire non-download game window.
This is usually due to the resolution setting on your computer being too small. We recommend a screen resolution of 800 x 600 or higher.
11. What happens when I get disconnected?
If you happen to be in the middle of a game and you get disconnected for some reason, your exact state will have been saved when you return. You can continue exactly from where you left off.
12. How do I clear my cache?
For detailed instructions on how to clear your cache or otherwise maintain your browser, please consult your browser's help pages.
13. How can I get further help?
One of the top priorities of our Casino is to make sure that our guests are well looked after. We offer unsurpassed technical support, 7 days a week. If after consulting this guide and the FAQ you are still having any problems please contact us via the following media: Please e-mail our customer support or visit our live support chat.